Terms of purchase

Version of 2 November 2026

How to buy from FAICHAK STORE: ordering, payment, delivery, returns and warranty. This is a translation: if it differs from the Ukrainian version, the Ukrainian one applies.

Seller

Sole proprietor Vladyslav Serhiiovych Faichak, taxpayer number 3810808557, address: 1 Stepana Kachaly St, Ternopil.

Email vfaichak1@gmail.com, phone +380 95 066 77 24 (Viber, WhatsApp), Telegram @vfaichak.

How to order

• Add products to the cart and press “Telegram” or “Viber”: the order message writes itself. You can also message us on WhatsApp.
• The seller confirms stock, the price and the delivery cost and asks for your delivery details.
• Once paid, the order ships.

The products and prices on the site invite you to place an order. The sales contract is made when the seller confirms your order in a message.

Prices

Prices are in hryvnias and include all taxes. Delivery is paid separately unless the Delivery section says otherwise. A price the seller has confirmed does not change for your order.

Payment

By transfer to the sole proprietor’s account. The seller sends the account details or a payment link once the order is confirmed.

Delivery

By Nova Poshta anywhere in Ukraine: to a branch, or by courier to your address if agreed. We ship within 2 working days of payment.

We pay branch delivery for orders from 5,000 UAH. For a smaller order or a courier you pay Nova Poshta’s rate on receipt.

One order may arrive in several parcels from different warehouses. The seller tells you the delivery cost when confirming the order.

Returns and exchanges

You may withdraw from the purchase within 14 days of receiving the goods without giving a reason (Article 13 of the Law of Ukraine “On Consumer Protection”), or within the same time exchange them for another size or colour if it is in stock (Article 9).

• The goods are unused and complete: tags, packaging and appearance intact, the factory film on a racket’s grip unbroken, no signs of wear on shoes.
• Message us before sending: we will send you the Nova Poshta branch to return to.
• You pay the return shipping. If the goods are faulty or we sent the wrong ones, we pay delivery both ways.
• If we delivered the order free and the return takes its total below 5,000 UAH, we deduct the delivery cost from the refund.
• We refund to the card or account you paid from no later than 7 days after we receive the goods.

Socks, underwear including thermal underwear, and gloves cannot be exchanged or returned (the list approved by Cabinet of Ministers of Ukraine Resolution No. 172 of 19 March 1994), nor can strings cut from a reel to your order (Article 13, part 5 of the same law).

Faulty goods and warranty

If the goods are faulty, you may ask for a proportional price cut, a free repair or the cost of repair, and if the fault is significant, a replacement or a refund (Article 8 of the Law of Ukraine “On Consumer Protection”).

The manufacturer’s warranty applies, on its terms. Babolat shoes carry a 1-month warranty from the day of purchase.

A fault caused by breaking the rules of use or storage is not covered (Article 8 of the same law).

Complaints

Send a complaint about quality, completeness or delivery to vfaichak1@gmail.com or to @vfaichak on Telegram: describe the problem and add photos and the order date.